Facebook Bans Ad That Depicts Google+, Dell Thinks About Using Hangouts for Customer Service

Two very interesting Google+ stories today. First off: don’t try to post a sidebar ad on Facebook that trolls viewers for Google+ followers – Facebook will ban them and suspend your account. It’s a competing product and they probably hold the right to suspend an account and ban an ad for any reason they want so we can’t really call foul here – just silently chuckling on the inside.
Secondly, Dell’s CEO is toying around with the idea of using Hangouts as a form of customer service. I always thought this type of customer service was weird, but we interact with people face-to-face everyday in customer service environments. And for companies like Dell, using Hangouts to help customers could be a valuable tool for troubleshooting.
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