Standardizing VoIP phone services with the help of MOS

Gone are the days when choosing an appropriate VoIP phone service was a tedious task. Nobody was willing to use a service that was tested and there was no proper way of analyzing a phone service. All that one can do is look for the best voice quality offered. How many and what type of calling rates offered and also the rates that were given to user. Even then there was a huge risk and element of uncertainty because a VoIP service provider can yet falter. Keeping this conundrum in mind a need for a static and generic standard to measure a calling system was needed. Many different matrix existed that could help sorting out this problem. After much debate and discussion MOS was considered as a set standard to measure quality of VoIP services.

MOS (Mean opinion score) is an already existing standard that was used to measure the quality of sound and service of companies for years. It is a simple concept which tests the sound quality over the medium utilized and then rates the service accordingly. This allows companies to rate their service before hitting the market and gaining an edge over the competitors. This system has given set of predefined rules that help in generalizing the rating of internet phones. To analyze the IP services that are new or upcoming all one needs to do is check the codec they are using in the service. Every service depends upon the codec it uses and that determines the stability of the service. This has helped many new companies in deciding what type of codec should be used for its service. For all the preexisting services all the authorities need to do is do a couple of surveys and choose the rating offered by the majority; although a bit tedious but a service every 2-3 months helps both the users and the service providers in understanding the public demand and their current standing.

The procedure is simple and every service is given a particular rating. This rating depends upon the service quality, voice quality and level of service provided. Users just need to answer these questions in numbers ranging from 1 to 5. The number 1 is associated with the services that have the least appealing services and 5 are given to the best service. This simple matrix has helped users and service providers both standardize the service. This is a huge aid in the service selection procedure because it lets the users analyze and perceive the service by simply looking at the MOS rating. No one needs to manually analyze and search information about VoIP service providers.

Yet again VoIP services have come up with a process to help the user. MOS has managed to ease both users and the service providers in standardizing the services.

This article is written by Zach, having an great expertise in voip technology.