Quality : Skype Voip Phone Calls

Just received an email from Skype voip blog "It's all about quality". I really liked the content of the mail where it talks about the quality the Skype offers and always want to offer to customer.

Let me share some snippets of the mail with you all.

"While Skype wasn’t the first company to allow Internet calling, Skype was one of the first companies to make Internet calling work for the masses. Whether doing a Skype-to-Skype call for free or calling any phone for very little, people have spent over 520 million minutes on average every day talking to people with Skype. "

"our average monthly connected users grew from 91 to 124 million in the last year alone (June 2009 - June 2010). We will continue to build products and features with the level of quality that keeps our community connecting with one another."

"In fact, one seemingly simple feature that the Skype team hears loudest is our end of call customer feedback, where everyone has the opportunity to rate their experience after they make a Skype call (depending on which version you are on). Every score we receive is used to rate customer experience for our different desktop products. For people making paid calls to regular phones, we use the feedback to rate our carrier partners."

"One good example is Argentina. Average feedback scores for calling Argentina were lower than overall scores in South America. This prompted us to start looking for local options. After establishing cooperation with a major local network operator, we saw feedback scores rise sharply - from 3.5 to 4 out of 5 maximum. At the same time, call volumes increased over the next three to four months."

Customer feedback is the best way any company could improve upon, and its really nice if Skype really takes action depending on the customer response. I wonder how many other voip provider do the same. Cheers to Skype !!